At Velocoin, we respect your privacy and are committed to protecting the personal information that you provide. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you access and use our platform. By using Velocoin services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Velocoin collects several types of personal information in order to provide and improve our services. The types of information we collect include:
Personal Identification Information: This includes your name, email address, phone number, postal address, date of birth, and other personal details necessary for account registration and identification purposes.
KYC (Know Your Customer) Information: To comply with legal regulations, we may request additional documents such as a government-issued ID (passport, driver’s license), proof of address, and a selfie for verification purposes.
Payment Information: To facilitate deposits and withdrawals, we may collect your financial details, including payment methods (bank account information, credit card details, etc.) and transaction history.
Device and Usage Data: We may collect data about the device and browser you use to access our platform, including IP addresses, browser type, device information, and other usage data such as the pages you visit, your interactions with the platform, and your IP address for fraud prevention.
Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your experience and improve our platform. Cookies help us remember your preferences and enable features such as automatic login. You may control cookie preferences through your browser settings.
2. How We Use Your Information
The information we collect is used for the following purposes:
Account Creation and Management: To facilitate the creation, maintenance, and operation of your account on the Velocoin platform.
Identity Verification: To comply with regulatory requirements, we use KYC information to verify your identity and prevent fraudulent activity.
Transaction Processing: To process deposits, withdrawals, trades, and other financial transactions securely.
Customer Support: To respond to your inquiries, resolve issues, and provide support when necessary.
Improvement of Services: To analyze and improve our platform, products, and services, as well as develop new features and offerings.
Security and Fraud Prevention: To detect and prevent unauthorized activity, fraud, or suspicious behavior on our platform. We use data to ensure that your transactions are safe and protected from security threats.
Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes, including anti-money laundering (AML) and anti-terrorism financing requirements.
3. Sharing and Disclosure of Your Information
We are committed to keeping your information private. However, there are certain situations in which we may disclose your information:
Service Providers: We may share your data with trusted third-party service providers who help us operate the platform, such as payment processors, identity verification services, and data analytics companies. These providers are obligated to protect your data.
Legal Compliance: We may disclose your information when required to do so by law, including to comply with legal processes, requests from law enforcement agencies, or regulatory authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of any such transfer and your data’s handling options.
Other Users: When you engage in public activities on Velocoin (such as posting on forums or interacting with other users), certain information may be publicly visible, such as your username and transaction history.
4. Data Security
Velocoin takes your security seriously and employs a range of technical and organizational measures to protect your data. These include:
Encryption: All sensitive data, such as personal and payment information, is encrypted both during transmission (via SSL/TLS encryption) and at rest.
Two-Factor Authentication (2FA): We offer two-factor authentication to provide an extra layer of security for your account.
Data Retention: We store personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.
While we take measures to protect your information, no system is 100% secure. We cannot guarantee the security of your data, and you should always take steps to protect your account, such as using a strong password and enabling 2FA.
5. Your Rights and Choices
As a user, you have several rights with regard to your personal data:
Access: You can request access to the personal data we hold about you, including your account information and transaction history.
Correction: You can request to correct any inaccurate or incomplete personal data.
Deletion: You may request the deletion of your personal data, subject to certain legal restrictions or obligations.
Opt-Out of Marketing: You can opt-out of receiving marketing communications by clicking the unsubscribe link in our emails or adjusting your communication preferences in your account settings.
Data Portability: You may request to receive a copy of your data in a machine-readable format for transfer to another service.
To exercise any of these rights, please contact us at info@velocoin.net. We will respond to your request within the timeframes established by applicable law.
6. International Data Transfers
Your data may be transferred to and processed in countries outside of your own, including jurisdictions with different data protection laws. By using Velocoin, you consent to the transfer of your data to such countries, subject to appropriate safeguards.
7. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make significant changes, we will notify you by email or through a notice on our platform.
The latest version of this Privacy Policy will always be available on our website with the updated effective date.
8. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at: